not authorized

antonio.asaro.ca
Posts: 5
Joined: Fri Feb 23, 2024 10:49 am

not authorized

Postby antonio.asaro.ca » Mon Feb 26, 2024 6:19 pm

I get the this error when I try to access rainmaker, using google sign-in.
I checked the forums and found another user that had the same issue but, it seemed to resolve itself.
I've tried logging in several times over the last few days but no luck.
Login info is: antonio.asaro.ca@gmail.com

"You are not authorized to perform this operation, Please contact administrator"

ESP_Piyush
Posts: 309
Joined: Wed Feb 20, 2019 7:02 am

Re: not authorized

Postby ESP_Piyush » Mon Mar 04, 2024 6:23 pm

Please check if you have the latest phone apps and "claim" at least one device using these app. You may have to erase the flash of the device and then reflash the firmware. On re-provisioning, the device will get "claimed" again.

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